In this entry in the CANA Cremation Logs blog, John D. Smith shares the benefits of a “beginner’s mindset” and top takeaways from his first few months as Foundation Partners CEO:
- Put Your People First
- Listen and Ask Questions
- Solicit Team Feedback and Act on It
- Measure Everything You Do by Asking One Simple Question: How Will It Improve the Customer Experience
- Use Language to Help Create the Culture You Want
Read the whole article at: creamationassociation.org/blog