In mid-January 2014, we received an allegation that one of our former T.J. McGowan Sons Funeral Home employees had been requesting and receiving personal payments directly from customers for services conducted by the business. Immediately upon learning of this matter, we launched a comprehensive internal investigation to uncover the facts and, after completing our investigation,…
Read more
Foundation Partners Group (FPG) Adds Six Funeral Homes to Its Portfolio
Brad Rex, Chief Executive Officer, Foundation Partners, announced, "I am thrilled to share the news that Betz, Rossi, Bellinger & Stewart Family Funeral Homes has joined our family of firms." The transaction was completed December 23, 2013. Serving families in New York for over one hundred and fifty years, Betz, Rossi, Bellinger & Stewart Family…
Read more
Foundation Partners Group (FPG) Adds Enhanced Customer Service Focus with New Executive Role
Orlando, FL - Building the best team possible to drive innovation and a personalized customer experience is a top priority for FPG. Foundation Partners Group, a leading owner and operator of funeral homes and cemeteries in the U.S., has named Justin Baxley as its new Chief Customer Officer. Justin will be responsible for leading the…
Read more
New CEO of Foundation Partners Group Taps His Experience At Hilton, Disney to Ramp Up Service Model
Tampa, Florida – For years, funeral directors and their advisors and consultants have made the case that funeral homes need to raise the bar on the level of individualized and personal service offered to families and have frequently made com- parisons to the service models offered by renowned hospitality firms like Ritz-Carlton, Hilton, Marriott, etc. And when talking…
Read more